1.Is it possible that i just wanna come to China to investigate for the first time?
Yes, we welcome customers to investigate Yi Wu market. We will help u book the hotel and arrange a car pick-up in Shanghai or Guangdong airport, exchange dollars, provide professional guide service in Yiwu market.
2.Is it possible that custormers put small order or sample order?
Yes, we accept small order or sample order. Products will be send to u quickly by DHL or other ways .
3.What are the translation services from our company?
1) We provide professional guide service in Yiwu market who is very familiar with the market and he/ she will make a great bargain for u.
2) Translators will write down all the details that you inquire and according to your requirement he/she will take pictures of the items you put order.
3)Translators will make an excel sheet about all details of the products and send u a email .So it is very easy for you to do business . New products will be updating for u. Therefore you will have more advantagesthan your competitors.
4.Could u provide Customized packing and design?
Yes, If you want special packing like inner boxes, display boxes, bar codesstickers, or your own logo printing on packing, Any specific requirements, we will try our best to do it.
Please contact us for more detailed information, glad to answer any questions u want to know , we will be your best partner in China.
5. What is our after-sale service?
In order to better serve our customers, we will send you a customer satisfaction survey and attache great importance to the feedback. According to that, we will become more and more professional and provide better service in the next time.
6. How to solve the problems like Defective products?
First, we need customers to provide evidence like pictures, descriptions of the defective products, video if necessary.
( this step is very important for agent to negotiate with the factory.)
Second, we will evaluate the degree of damage and make a report. At last the dispute will be solved.
Third , if it is our duty, we will definitely undertake and do our best to fix it.
Fourth, each time for bulk, samples would be send to the customers to confirm. If agreed, our inspector will be check the goods strictly according to the sample. So it is hard to make mistakes once we have a complete procedure.
We will try our best to service you well and let you have a good trip in Yiwu city or in other cities in China.
I sincerely look forward to our cooperation and build long term business relationship.
Any question,please contact us without hesitation.